Return Policy - Asia Pacific


Buyer agrees, when placing orders and accepting Goods, to comply with the General Sales Terms and Conditions of Traxon and the following terms and conditions of this Return Policy.


1.Return for Defect: Where authorized by the applicable Traxon Warranty Statement, return of defective Goods must comply with the following process.


1.1      Any return of defective Goods requires a pre-approval through a Return Material Authorization (RMA) Process by Traxon for repair or replacement only if Claim Period for such returned defective Goods is still valid. Buyer shall contact Traxon’s local sales office to receive an RMA number and form.

1.2      Traxon will provide Buyer with a RMA number and instructions as to if, when and where to return the defective Goods. All returns of defective Goods will be associated with an RMA number and a copy of filled-up RMA form by Buyer which describes the Goods and defects.

1.3      If applicable, no return of defective Goods will be approved by Traxon without a valid Commencement or Commissioning Report endorsed by Traxon.

1.4      All returns of defective Goods must be delivered to the designated location in accordance with RMA, at Buyer’s cost and risk, within 30 days commencing from the date of Traxon’s approval. Buyer shall bear all costs of transportation, freight charges, taxes, and customs duties, if applicable. To avoid any further damage, all returns of Goods shall be packed in proper packaging and marked correctly.

1.5      Traxon may test if the defects exist, and such testing result shall be final and binding to Buyer. In case of a fault (material or manufacturer fault), Traxon will at its own choice repair or deliver a replacement free of charge. Compensation of costs, including without limitation transportation costs, assembly and disassembly costs, shall be excluded.


2.Traxon reserves all rights to change or amend the Return Policy from time to time without further notice to Buyer.